Privacy policy

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Welcome to CityPulse UK. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or interact with our services.

What Data We Collect

We may collect and process the following types of personal data:

Contact Information: such as your name, email address, postal address, and phone number.
Usage Data: including information about how you use our website, pages visited, IP addresses, browser types, and operating system.
Cookies and Tracking Data: information collected through cookies and similar tracking technologies.
User Communications: any information you provide when contacting us via email or phone, including messages and inquiries.
Subscription and Account Data: if you register for newsletters or create an account.

How We Use Data

Your information is used for the following purposes:

To provide and maintain our website and services.
To communicate with you, respond to inquiries, and provide customer support.
To send newsletters, updates, or marketing communications when you have consented to receive them.
To analyse website usage to improve user experience.
To comply with applicable legal obligations.

Cookies

Our website uses cookies to enhance your browsing experience and to collect information about how the site is used. Cookies are small text files placed on your device by your web browser.

We use cookies for the following purposes:

To remember your preferences and settings.
To analyse website traffic through services such as Google Analytics.
To improve website functionality and user experience.

You can control and/or delete cookies through your browser settings. Please note that disabling cookies may affect some features of the website.

Third-Party Links

Our website may contain links to third-party websites and services, such as our social media page on Social/X.

Please be aware that we are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure servers protected by firewalls.
Data encryption where applicable.
Regular security assessments and monitoring.

Despite these efforts, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.

User Rights

You have the following rights regarding your personal data:

Access: You can request a copy of the personal data we hold about you.
Correction: You may ask us to correct inaccurate or incomplete data.
Erasure: You can request deletion of your personal data, subject to legal retention requirements.
Restriction: You may request that processing of your data be restricted in certain circumstances.
Objection: You have the right to object to the processing of your data for direct marketing purposes.
Data Portability: You may request your personal data in a structured, commonly used format.

To exercise any of these rights, please contact us using the information provided below.

Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:

Email: help@dylemia.com
Phone: +44 20 4583 7194
Address: 14 Princeton Street, London WC1R 4AX, United Kingdom
Social/X: @CityPulseUK

We reserve the right to update this Privacy Policy periodically. The latest version will always be available on our website.